Help & Support

Shipping & Packing

Please ensure all items are packed carefully it is advised that

Violins and Violas can be shipped in their cases or a purpose made postal box available here,  it is advised to put the sound post and bridge down for transport.

All items should be sent insured and tracked, and marked as fragile with a correct return address and contact number with any applicable  customs documents, cites certificates and documentation.

Bows can be sent either packed and lightly taped to a piece of 50mm by 25mm or sent in plumbers plastic pipe with bubble wrap at each ends.

Cellos can be sent in hard cases only.